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The New Public Service: Serving, not Steering, Expanded Edition
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Comments/Reviews
Description: This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations.
The New Public Service, Expanded Edition is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values.
All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.
Selected Contents:
Preface
Acknowledgments
1. Public Administration and the New Public Management
The Old Public Administration
The New Public Management
Engaging the Debate
2. The Roots of the New Public Service
Democratic Citizenship
Models of Community and Civil Society
Organizational Humanism and the New Public Administration
Postmodern Public Administration
The New Public Service
3. Serve Citizens, Not Customers
Civic Virtue and Democratic Citizenship
Public Service as an Extension of Citizenship
The Old Public Administration and Client Service
The New Public Management and Customer Satisfaction
The New Public Service and Quality Service for Citizens
Conclusion
4. Seek the Public Interest
What Is the Public Interest?
The Old Public Administration and the Public Interest
The New Public Management and the Public Interest
The New Public Service and the Public Interest
Conclusion
5. Value Citizenship over Entrepreneurship
A Governance Perspective
The Old Public Administration and the Administrator's Role
The New Public Management and the Administrator's Role
The New Public Service and the Administrator's Role
Conclusion
6. Think Strategically, Act Democratically
Implementation in Historical Perspective
The Old Public Administration and Implementation
The New Public Management and Implementation
The New Public Service and Implementation
Conclusion
B7. Recognize that Accountability Isn't Simple
The Classic Debate
Administrative Responsibility: To Whom for What?
The Old Public Administration and Accountability
The New Public Management and Accountability
The New Public Service and Accountability
Conclusion
8. Serve Rather than Steer
Changing Perspectives on Leadership
The Old Public Administration and Executive Management
The New Public Management and Entrepreneurship
The New Public Service and Leadership
Conclusion
9. Value People, Not Just Productivity
Human Behavior in Organizations: Key Concepts
Groups, Culture, and Democratic Administration
The Old Public Administration: Using Control to
Achieve Efficiency
The New Public Management: Using Incentives to
Achieve Productivity
The New Public Service: Respecting Public Service Ideals
Conclusion
10. New Public Service in Action
Listening to the City--The Rebuilding of New York
Iowa's Citizen-Initiated Performance Assessment
National Park Service Civic Engagement Initiative
New Public Service in Greenville, Wisconsin
Civic Engagement Around the World
The Future of the New Public Service
11. Conclusion
References
Index
About the Authors
Comment(s): "In this updated edition, the Denhardts skillfully offer case studies of public workers striving for the ideals of service in the public interest. Their ideas are inspirational." -- Rosemary O'Leary, The Maxwell School, Syracuse University
"Exceptionally well-written, this book will capture the interest of students, academics, and practitioners committed to promoting the principles and values of the public service." -- Norma M. Riccucci, Rutgers University, Newark
"Given the freshness of its approach, the thoroughness and soundness of its theoretical grounding, and its exceptional readability, this edition of The New Public Service is likely to make a significant and lasting impact on the field of public administration. Yet what is perhaps most exceptional about this book is the breadth of its audience appeal, from practitioner-students who find it intellectually challenging and exciting, to professor-scholars who find it conceptually sound and satisfying. It is an outstanding text for the MPA classroom." -- Frank E. Scott, California State University, East Bay
    
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