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Business Process Transformation
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Comments/Reviews
Description: Featuring contributions from prominent thinkers and researchers, this volume in the Advances in Management Information Systems series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome.
The editors and contributing authors pay close attention to the role of IS organizations and information technologies in facilitating business process transformation. Each chapter places major emphasis on clearly articulating the "knowledge" generated, both theoretical and applied. The book incorporates case studies and tables throughout, and provides fundamental grounding for any stakeholder of business process transformation.
Selected Contents:
Series Editor's Introduction, Vladimir Zwass
Foreword, Tom Davenport
1. Consolidating Knowledge on the Journey of Business Process Transformation, M. Lynne Markus and Varun Grover
Part I. Tracing Business Processes and Transformation
2. Whatever Happened to Business Process Reengineering? The Rise, Fall, and Possible Revival of Business Process Reengineering from the Organizing Vision Perspective, Ping Wang
3. Business Processes: Four Perspectives, Nuno Melao and Michael Pidd
Part II. Fundamental Approaches to the Analysis and Redesign of Business Processes
4. The Bug Fixing Process in Proprietary and Free/Libre Open Source Software: A Coordination Theory Analysis, Kevin Crowston
5. Transforming Business Process Transformation with Diagnostic Knowledge-Based Tools, Mark E. Nissen
Part III. The Role of Information Technology in Organizational Change
6. Breaking the Functional Mindset: The Role of Information Technology, Ann Majchrzak
7. ERP-enabled Business Process Reengineering: Implications from Texas Instruments, Joseph Sarkis and R. P. Sundarraj
Part IV. Transformation Across a Spectrum of Business Processes
8. Redesigning IT-Enabled Customer Support Processes for Dynamic Environments, Omar A. El Sawy
9. Transforming the New Product Development Process: Leveraging and Managing Knowledge, Anne P. Massey, Mitzi Montoya-Weiss, and Tony O'Driscoll
10. Business Network Redesign Methodologies in Action, Rainer Alt
Part V. Success and Failure in Business Process Transformation
11. Successful Business Process Transformation at J.D. Edwards, Dursun Delen and Nikunj Dalal
12. A Case Study of Business Process Reengineering Failure, Allen S. Lee and Suprateek Sarker
Part VI. Trends and Challenges in Transforming Business Processes
13. Transforming Human Resource Processes Through Outsourcing: Enterprise Partnership at BAE Systems, Leslie P. Willcocks, Mary Lacity, and David Feeny
14. Problems in the Transfer of Reengineering Efforts: An Illustrative Case, Sue Newell, Linda Edelman, Harry Scarbrough, Jacky Swan, and Mike Bresnen
15. Process Management, Technological Innovation, and Organizational Adaptation, Mary J. Benner and Michael Tushman
Editors and Contributors
Series Editor
Index
Comment(s): "Business process management may now be ubiquitous, but don't believe many of the 'best practice' claims you hear. Rather, read this book and learn from the many lessons drawn, from theory and practice, as compiled by the real experts." -- Robert Galliers, Provost and VP for Academic Affairs, Bentley College
"Management fads rise and fall, but business processes are here to stay. This book is a collection of leading-edge ideas about how to keep process management thriving over time, how to integrate it with information technology, and how to avoid misapplying it so that it hinders innovation. It is just these approaches to processes that will still be relevant to organizations long after they tire of Six Sigma." -- Thomas H. Davenport, President's Distinguished Professor of Information Technology and Management, Babson College
"This book provides an excellent foundation for the fast emerging area of Business Process Management. Carefully compiled and choreographed, it covers the core challenges organisations face in their journey to higher degrees of process orientation. It is a unique and brilliant summary of well-grounded research and offers its audience, whether BPM practitioner or academic, valuable points of reference and access to the highly relevant knowledge of thought leaders in this domain." -- Michael Rosemann, Business Process Management Group, Queensland University of Technology
    
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